FAQs/PRIVACY

Frequently Asked Questions and PRIVACY INFORMATION

Billing Questions

Note: Please call during regular business hours to speak to someone regarding a bill.

  • I received a bill that should have been paid by insurance! 
    Please call our billing company, Mediclaim Data Services,  (800) 953-9777.  Michael Sherry will graciously help you sort it out.
  • Why did I get billed for an ambulance if I did not get taken to the hospital?
    Arizona DHS requires billing for ambulance responses, regardless of transport. See the Medical Info page for more information.
  • Why did I get an ambulance bill at all! Doesn’t my property tax pay for that?
    No, it does not. It does cover you for fire protection if you live within the fire district.  More info can be found on the medical page.

Fire Related

  • Can I burn “xxx”…
    Open burning of paper, wood, and brush is allowed under strict regulations. An inspection and permit is required. Please see the Fire Info page.
  • Is my smoke detector working?
    Please check with the manufacturer of your specific detector. Generally though, there should be a button readily visible you can push to check your detector. Remember to keep fresh batteries installed, and if you are unsure, purchase a new one.

General Questions

  • I have property there somewhere. Can you give me directions?
    Probably, but since you are here, you can access the Mohave County web site and search for your property by owner name or parcel number. Then, click on the “view map” link to see your property on an interactive county map. https://www.mohavecounty.us/ContentPage.aspx?id=111
  • Are you hiring?
    We are always accepting applications.  Please visit the Employment section of the website for an application and information.
  • What is Dolan Springs like? Where is Dolan Springs?
    Please see the Community page for local info.
  • Can I contact a Sheriff’s Deputy at the fire station?
    No. The Mohave County Sheriff’s office did at one time have a desk in an office at the fire station, but they have moved into an office at the Mt. Tipton School. If you see an MCSO vehicle parked outside the school, there is a deputy on the premises there. Please call the Sheriff’s Office directly (911) or 1-800-522-4312 for law enforcement issues.
  • Help! I have a snake in my house/yard!
    This is the desert and snakes are part of the landscape! Please see the community page for links if you need to educate yourself on snakes. We will respond and remove a snake from your house, free of charge (within the fire district), depending on personnel availability and time of day. Call 767-3300 for non-emergency snake calls.
  • Help! I have bees in my yard/garage/porch/tree/etc.!
    We offer some options if you have bees swarming somewhere on your property.  Depending upon availability of personnel, we will come to your residence and foam bees that pose a threat to life. The best time to do this is early morning or late evening when the bees are not active. Note that we generally will only make one attempt at hive eradication, and further problems should be addressed by a professional pest control service. Please call our business line (928-767-3300) for this non-emergency service.

Our Web Privacy Policy

We respect your privacy! Information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to the Lake Mohave Ranchos Fire District will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please contact us.

HIPAA:

This notice does not apply to patient information privacy as outlined by the Health Insurance Portability and Accountability Act (HIPAA), but only to use of our web site. We do not maintain patient records or information on our web site.

Resale or disclosure of information to third parties:

The Lake Mohave Ranchos Fire District does not sell, rent, loan, trade, or lease any personal information collected at our site.

Browser information collected on the website:

The Lake Mohave Ranchos Fire District analyzes its website logs to improve our website. These logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Use of cookies:

Cookies are used for registered members and to anonymously track visitor behavior in order to optimize and improve your site experience.

Billing inquiries:

Please note the minimal information requested for billing inquiries. This is to help ensure your privacy.

Note: Please DO NOT send any credit card information via email, email messages aren’t secure.