Net Viewer

Netviewer

A simple overview.

System Requirements

Internet connection (wireless or wired)
Microphone and headphones (best for VoIP – prevents feedback)
Web cam (preferred, not mandatory)
Powerpoint viewer if giving Powerpoint presentation (download it from Microsoft here)
Notebook computer or desktop computer with dual monitor support – allows you to set up projector for presentations with others physically present

Usage Applications

Simple meetings – voice chat and web cams
Presentations/Trainings
Run Review

Login

Web site (http://www.netviewer.com) or,
Application on desktop – can download it from their web site
User ID – there is only one login ID, that’s all we get and there can only be one session at a time
Password – See Emergency Reporting for User ID and Password

Start Session

After submitting username and password information, the “Start Netviewer” screen should appear. The following options are available:

  • Start online meeting: This can be used for staff meetings, etc
  • Start webinar: This should almost never be used in our setting. It provides a “theater” type mode where participants join and watch, but can not interact with each other
  • Start Run Review: Use this option for run reviews
  • Start Station Training: As it’s name states, this option is used to initiate station training
  • Settings: Please do not access these options.
  • Session planner: Schedule a session with date and time, gives session number ahead of time

Administration

The administration panel opens once a session is started, It is where the administrator manages the session. From here they can appoint co-moderators, mute participants, select applications on their computer to share (or not share), turn on/off their audio VoIP and adjust settings (like mic volume), turn web cam on/off, manage chat session, and other activities which will not be covered here.
NOTE: Telephone conference panel has been removed from all session types except “Start online meeting (expert)”.

Participants

  • Permissions: mute and/or disable web cams (click on the mic/camera icon); set as co-moderator; kick from session
  • Co-moderators – a co-moderator is able to share applications from their computer. This could be useful where participants are meeting in order to discuss policies or whatever, and different participants have different documents or presentations to share with everyone
  • Participants don’t see other chat messages in Webinar and can only message the administrator
  • In Online Meetings (Run Review, StationTraining, online meeting) participants can chat with everyone or select a specific participant to message
  • Chat logs can be exported with a recorded session

Application Sharing

Select or deselect the applications you wish to share or unshare with everyone. Note that this only shares the VIEW of the application, and not CONTROL of the application. While it is possible to hand control of your screen/applications to another participant, we will not discuss that feature here.

VoIP

The VoIP (Voice over Internet Protocol) panel is where you adjust or change your settings for participation in voice chat. If you are having problems getting the VoIP to work, check this first. Click the little down arrow next to the gear looking thing to open the “Multimedia settings” tab. Click the “Playback device” or “Recording device” arrows to select the microphone or speakers you want to use. For example, if you attach a stand alone video camera with microphone to your laptop computer, you may need to select that camera and mic you just attached. Note that the “My video” panel works the same way in selecting a web camera. If participants can’t share their audio, you may be in a “webinar” and not a “meeting”. Select a participant and make them a co-moderator. If that enables them to share audio, then you are in “webinar” mode and not “meeting” mode. The only way to change that is to restart the session.

Other Features

You may have noticed there are other features not discussed here. These include remote control, whiteboard, file transfer, and survey. Following is a short feature description, but not a tutorial on how to use them:

Session Recording: Just note that if you record a session, it will save to the administrator’s computer when you choose to stop recording. This file can then be viewed in a Netviewer viewing program, or converted to a Windows media file format.
Remote Control: Allows the host to turn over control of their computer
Whiteboard: The Whiteboard function allows session participants to add drawings and marks (visible for everyone) onto the transferred screen.
File Transfer: Exchange files (documents, spreadsheets, etc) with participants
Survey: Conduct surveys or tests with participants

Vendor Documentation

Complete user manual can be obtained from the vendor’s website. There is also one uploaded to the Emergency Reporting library under Misc: Forms & Info.

Vendor documentation: http://www.netviewer.com/en/service-support/document-center/